Legal
Privacy Policy
Last Updated: 28 March 2026
Pendulum Atelier ("we", "us", "our") is committed to handling your personal information with care and transparency. This policy explains what data we collect, how we use it, and what rights you have in relation to it. This policy applies to information collected through our website at pendulumat.pro and through direct communications with our workshop.
1. Who We Are
Pendulum Atelier is the data controller for personal information processed in connection with our watch repair and restoration services. Our registered business address is 23 Jalan Telawi 3, Bangsar, 59100 Kuala Lumpur, Malaysia. For data-related questions, you may reach us at [email protected].
2. What Personal Data We Collect
We collect personal information only when it is necessary for a specific purpose. This includes:
- Contact information — name, email address, and phone number, provided when you use our contact form or reach out directly
- Enquiry details — information about your timepiece or service requirements, shared voluntarily in your message
- Service records — if you bring a watch to us, we maintain a record of the work carried out, parts used, and timing results
- Website usage data — anonymised information about how visitors interact with our website, collected via analytics tools if consent is provided
We do not collect payment card data directly — card payments are processed through a third-party terminal provider and we do not store your payment details.
3. How We Use Your Information
We use personal data for the following purposes:
- Responding to enquiries and discussing your watch service requirements
- Scheduling and managing watch repair and restoration services
- Maintaining service records for your reference and ours
- Communicating about the progress of work on your timepiece
- Sending service-related follow-up if you have consented to this
- Improving our website and understanding how it is used (analytics only with consent)
We do not use your personal data for marketing purposes without your explicit consent, and we do not sell your data to third parties under any circumstances.
4. Legal Basis for Processing
Under Malaysian law, including the Personal Data Protection Act 2010 (PDPA 2010), we process personal data on the following bases:
- Contract performance — when you engage us for a service, processing your contact and service details is necessary to fulfil that arrangement
- Legitimate interest — maintaining service records and responding to enquiries serves our legitimate business interests without overriding your rights
- Consent — for optional analytics cookies and any marketing communications
5. Data Retention
We retain personal data for as long as reasonably necessary for the purposes described above:
- Enquiry data where no service was carried out: up to 12 months
- Service records for completed work: up to 7 years, for reference in future servicing
- Analytics data: in accordance with the retention settings of the analytics provider
After these periods, data is securely deleted or anonymised.
6. Data Protection Measures
We take reasonable steps to protect the personal information we hold:
- Our website uses HTTPS encryption for all data transmitted through forms
- Access to client service records is restricted to workshop staff only
- Physical records are stored securely within the workshop
- We review our data handling practices periodically
7. Cookies and Analytics
Our website uses cookies. Essential cookies are required for the website to function and are always active. Optional analytics and preference cookies are only set with your consent. You can manage your preferences at any time via our Cookie Policy page.
8. Sharing with Third Parties
We do not sell or share your personal data with third parties for their own purposes. We may share data in the following limited circumstances:
- Parts suppliers, where a description of a service requirement is necessary to source components (no contact details are shared)
- Analytics providers, in anonymised form, where you have consented to analytics cookies
- Legal authorities, if required to do so by Malaysian law
9. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:
- Right of access — you may request a copy of the personal data we hold about you
- Right to correction — you may ask us to correct inaccurate or incomplete data
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
- Right to limit processing — in certain circumstances, you may ask us to restrict how we use your data
- Right to raise a complaint — you may contact the Department of Personal Data Protection Malaysia (Jabatan Perlindungan Data Peribadi) if you believe your rights have not been respected
To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.
10. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
11. Children's Privacy
Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data through our website, please contact us so we can remove it.
12. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website following a policy update constitutes acceptance of the revised terms.
13. Contact for Data Enquiries
For questions or requests related to this policy or your personal data: