Client Experiences
The most honest measure of any workshop is the experience of the people who have brought their watches here. Here is what some of them have shared.
Back to HomeWatches serviced since 2011
Average rating out of 5
Serving clients in Bangsar
Clients who return for their next service
Client Reviews
Ahmad Zulkifli
Petaling Jaya
Brought in my grandfather's 1960s Seiko that had been sitting in a drawer for years. Hafizuddin took the time to explain exactly what the movement needed and why — not in a condescending way, just clearly. The watch came back running better than I suspected it ever had. The written timing result was a nice touch I didn't expect.
Movement Restoration · March 2026
Lim Yee Leng
Bangsar
I had the sapphire crystal on my Omega replaced after a bad fall. The turnaround was quicker than quoted, which I appreciated since I wear the watch daily. They also noticed the crown seal was slightly worn and flagged it — I had that replaced at the same time. Good attention to detail.
Case & Crystal Renewal · February 2026
Rajendran Murugaiah
Kuala Lumpur
The full overhaul took a bit longer than I'd hoped, but the result is worth it. My IWC hadn't been serviced in about eight years and it was showing. Came back with timing results within manufacturer spec, which I verified against my own timegrapher. The service notes they provided were more detailed than I've ever received anywhere.
Full Overhaul · January 2026
Nurul Izzati Othman
Shah Alam
I was nervous about leaving my late mother's watch with anyone — it has a lot of sentimental value. From the intake onwards, they made the process feel considered. Nadia was very thorough during intake documentation. The watch came back exactly as I'd hoped — cleaned and running well, without a hair out of place on the original dial.
Movement Restoration · March 2026
Wong Kai Ming
Mont Kiara
Had case work done on two Tudor watches from different years — both came back with the original brushed-polished combination restored rather than polished over entirely. That's not easy to find. Pricing was fair for the level of work. Will be returning with more pieces.
Case & Crystal Renewal · February 2026
Suresh Thambipillai
Damansara
A friend recommended Pendulum Atelier after I mentioned I couldn't find anyone in KL who worked on vintage Longines movements. They were comfortable with the calibre, which was reassuring. The estimate was clear, the timeline was realistic, and the communication throughout was easy. No drama, just good work.
Movement Restoration · January 2026
Detailed Stories
Some jobs tell a story that a short review doesn't quite capture. Here are three, shared with the clients' permission.
Case Study 01
Challenge
The watch had sat in a drawer for over twenty years. The movement was frozen, the crown tube had corroded slightly, and the original gilt dial showed some age marks the owner wanted to preserve rather than clean away.
Solution
Full overhaul with careful attention to the dial — cleaned only where structurally necessary, not cosmetically altered. The crown tube was replaced with a period-appropriate part. The movement was freed, serviced, and regulated.
Result
Running at +4 seconds per day across multiple positions. The dial remains original and aged as the owner intended. Turnaround: 18 working days.
Case Study 02
Challenge
The sapphire crystal had been cracked in a fall. The case showed impact scratches on one side. The owner was particular about the finish and wanted it returned to exactly how it left the factory.
Solution
Crystal replaced with a genuine equivalent. Case refinished selectively — the affected brushed flank restored, the polished chamfers left untouched. Water resistance pressure tested on completion.
Result
Case finish indistinguishable from factory. Pressure test confirmed to original water resistance specification. Turnaround: 7 working days.
Case Study 03
Challenge
The client acquired a 1970s Jaeger-LeCoultre from an estate auction with no paperwork. The movement was running, but the power reserve was shorter than expected and timing was inconsistent.
Solution
Full overhaul. Disassembly revealed the mainspring had partially set — replaced with a compatible part. Worn pivots on the third wheel required sourcing from our supplier network. Full case service completed alongside.
Result
Power reserve restored to full specification. Timing within +3/−1 seconds per day across six positions. Turnaround: 21 working days due to parts sourcing.
Reach Us
If you'd like to discuss a watch, ask about a service, or just see the workshop, we're easy to find in Bangsar. There's no need to book in advance for an initial conversation.
23 Jalan Telawi 3, Bangsar, 59100 Kuala Lumpur
Mon–Fri: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 5:00 PM
We're glad to take a look. A brief conversation is often all it takes to understand what a timepiece needs.
Send Us a MessageThe clients above brought in timepieces they cared about and left with something that worked properly and had been treated with respect. We'd be glad to do the same for yours.
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